Privacy Policy
Last Updated: August 28, 2026
NUVO Music School (“NUVO,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of our students, parents and guardians, prospective students, and website visitors.
This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and the choices you have regarding your personal information.
NUVO Music School provides in-home and online music lessons to students in communities across British Columbia and Saskatchewan, including Surrey, White Rock, Langley, Delta, Calgary, Saskatoon, and Regina.
1. Personal Information We Collect
Depending on how you interact with NUVO, we may collect personal information such as:
Parent or guardian name
Student name
Student age
Email address
Primary and secondary phone numbers
Home or lesson address
City, province, and postal code
Instrument or lesson interests
Preferred lesson location, such as in-home or online
Preferred lesson days and times
Information provided when you contact us about lessons
Information provided through our website forms
Information provided through Facebook or Instagram lead forms
Registration and enrollment information
Emergency contact information
Information necessary to administer lessons and student services
Other information that you voluntarily provide to us
In some circumstances, our registration process may ask for information about a student's health or other needs when that information is relevant to providing lessons safely and appropriately.
We do not collect more personal information than is reasonably necessary for the purposes described in this Privacy Policy.
2. How We Collect Personal Information
We may collect personal information when you:
Visit or use our website
Submit an inquiry through our website
Complete a lesson registration or enrollment form
Contact us by email or telephone
Contact us through social media
Submit a Facebook or Instagram lead form
Register for or participate in NUVO lessons, programs, recitals, or events
Communicate with NUVO regarding lessons or services
When you voluntarily submit your information through a Facebook or Instagram lead form, the information may be provided to NUVO so that we can respond to your request for information about our services.
3. How We Use Personal Information
NUVO may use personal information for purposes such as:
Responding to lesson inquiries
Contacting prospective students and families
Providing information about our music lessons
Determining teacher availability and suitable lesson options
Scheduling lessons
Processing registrations and enrollments
Communicating with students and parents or guardians
Managing student accounts and records
Administering lessons, programs, recitals, and events
Communicating important information about schedules and policies
Sending newsletters or other marketing communications where permitted
Improving our services and website
Maintaining appropriate business and administrative records
Responding to questions, requests, or complaints
Complying with applicable legal and regulatory requirements
We will use personal information only for purposes that are reasonable and appropriate in the circumstances and, where required, with appropriate consent.
4. Consent
NUVO will obtain consent for the collection, use, or disclosure of personal information where required by applicable privacy laws.
By voluntarily providing personal information to NUVO, you acknowledge that you have been informed of the purposes for which the information is being collected and used.
Where consent is required, you may withdraw your consent, subject to legal or contractual restrictions and reasonable notice.
If you withdraw consent, NUVO will explain any consequences that may result from doing so.
Withdrawal of consent may not affect information that NUVO is required or permitted to retain under applicable law or that is necessary to provide services already requested or agreed upon.
5. Sharing Personal Information
NUVO does not sell or rent personal information.
We may disclose personal information when reasonably necessary to operate our business and provide our services. This may include sharing relevant information with:
NUVO teachers and staff who need the information to provide or administer lessons
Service providers that assist us with website hosting, email communications, technology, scheduling, payment processing, administration, or other business functions
Third-party platforms used to receive or manage inquiries
Other parties where disclosure is required or permitted by applicable law
Emergency services or other appropriate parties when reasonably necessary to protect the health or safety of an individual
NUVO takes reasonable steps to ensure that service providers handling personal information provide appropriate protection for that information.
6. Website and Third-Party Services
NUVO uses third-party service providers to help operate our website, manage inquiries, communicate with customers, and provide our services.
Squarespace
NUVO's website is hosted and operated using Squarespace.
Information submitted through our website may be processed by Squarespace as necessary to provide website hosting, forms, and related website functionality.
Constant Contact
NUVO uses Constant Contact for email communications and, where applicable, managing email contacts and sending newsletters or other communications.
Information provided to NUVO may be processed by Constant Contact for these purposes.
Meta (Facebook and Instagram)
NUVO may use Meta's advertising and lead-generation tools to receive information voluntarily submitted by individuals who request information about NUVO's services.
This may include information such as:
Name
Email address
Phone number
Location
Student age
Instrument of interest
Lesson preferences
Information submitted through a Meta lead form may be provided to NUVO so that we can contact the individual regarding their inquiry.
These third-party service providers may process or store personal information outside Canada. NUVO takes reasonable steps to use service providers that provide appropriate safeguards for personal information.
Third-party service providers may have their own privacy policies and terms governing how they collect, use, store, and process information.
7. Email and Marketing Communications
When you provide your email address to NUVO, we may use it to:
Respond to your inquiry
Provide information about music lessons
Communicate regarding registration or enrollment
Communicate about existing lessons
Send administrative or service-related information
Send newsletters or other marketing communications where permitted
NUVO may use Constant Contact to send email communications.
Where consent is required for commercial electronic messages, NUVO will obtain the appropriate consent and provide an unsubscribe mechanism.
You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the email or by contacting NUVO directly.
Unsubscribing from marketing communications does not prevent NUVO from sending necessary administrative or service-related communications, such as information regarding lessons, scheduling, registration, or an existing enrollment.
8. Student and Children's Information
NUVO provides music lessons to children and may collect personal information about students as part of providing those services.
When a student is a minor, NUVO may communicate with the student's parent or legal guardian regarding registration, lessons, scheduling, payments, policies, and other matters related to the student's participation.
Parents or legal guardians may contact NUVO with questions or requests regarding personal information collected about their child, subject to applicable law.
NUVO takes reasonable steps to ensure that information about students is accessed only by individuals who reasonably need the information for their responsibilities.
9. Health and Other Sensitive Information
NUVO's registration process may request information about a student's health, medical considerations, accessibility needs, or other relevant circumstances when such information is reasonably necessary to provide lessons safely or appropriately.
NUVO will limit the collection and use of such information to what is reasonably necessary for the identified purpose and will take reasonable safeguards to protect it.
Providing such information should be limited to circumstances where it is relevant to the student's lessons, safety, or participation.
10. Photos and Videos
NUVO may photograph or record students during lessons, recitals, events, or other activities.
Where NUVO intends to use a student's photograph, video, or other likeness for promotional or marketing purposes, NUVO will seek appropriate consent from a parent or legal guardian where required.
Marketing media consent is separate from a student's general registration and participation in lessons.
If consent has been provided, a parent or guardian may contact NUVO to withdraw consent for future use of the student's image or video.
Withdrawal of consent does not necessarily require NUVO to remove materials that have already been printed, distributed, or otherwise published before the withdrawal, where permitted by law.
11. Protecting Personal Information
NUVO takes reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, collection, use, disclosure, alteration, or destruction.
Access to personal information is limited to individuals who reasonably need the information to perform their responsibilities.
NUVO uses reasonable safeguards appropriate to the sensitivity of the information and the circumstances in which it is handled.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
12. Retention of Personal Information
NUVO retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide services, maintain appropriate business records, resolve disputes, and meet applicable legal or contractual requirements.
When personal information is no longer required, NUVO will take reasonable steps to securely delete, destroy, or anonymize the information, subject to applicable legal and business requirements.
13. Accessing and Correcting Personal Information
You may request access to personal information that NUVO holds about you and may request that inaccurate or incomplete information be corrected, subject to applicable legal requirements.
To make a privacy-related request, please contact NUVO using the contact information provided below.
NUVO may need to verify your identity before providing access to personal information.
In some circumstances, access may be limited or refused where permitted or required by law.
14. Privacy Questions and Complaints
NUVO has designated a person responsible for privacy matters and privacy-related requests.
If you have a question, concern, complaint, or request regarding NUVO's privacy practices or your personal information, please contact:
Privacy Contact: [NAME OR TITLE]
NUVO Music School
Email: [PRIVACY EMAIL ADDRESS]
Phone: [BUSINESS PHONE NUMBER]
NUVO will make reasonable efforts to review and respond to privacy inquiries and complaints.
If you are not satisfied with NUVO's response, you may have the right to contact the applicable privacy oversight authority.
15. Changes to This Privacy Policy
NUVO may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or applicable privacy requirements.
When changes are made, the updated Privacy Policy will be posted on this page with a revised "Last Updated" date.
We encourage you to review this Privacy Policy periodically to remain informed about how NUVO handles personal information.
Lesley MacTavish
Director
NUVO Music School
Tel: 604-614-3340