1. A maximum of three (3) make-up lessons per student per school year is allowed for illness only. A minimum of 9 hours’ notice is required to provide a make-up lesson.
  2. NUVO Teachers have the option of teaching make-up lessons for in-home students ON-LINE for the Sept- June School year. On-Line lessons will be convenient for snow days or any lessons missed due to illness.
  3. Lessons missed or canceled by the student are non-refundable.
  4. If teachers miss a lesson due to illness or weather conditions, etc, the teacher will contact you to reschedule. These lessons are non-refundable.
  5. Three lesson days’ notice is required when terminating lessons. For example, after the notice is given the student will have 3 more lessons in their regular time slot.
  6. In the event that a teacher arrives at home at the scheduled time and the student is not there, the teacher will wait half of the length of the lesson before leaving. If the student shows up within that time, the teacher will teach the remainder of the lesson. Otherwise, the lesson is considered a “no-show” and will not be reimbursed or rescheduled.
  7. Due to the nature of traveling between student’s homes, please expect teachers to arrive 5 – 7 minutes on either side of the lesson time. Road conditions and situations are often unpredictable.
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