• A maximum of three (3) make-up lessons per student per school year are allowed for illness. 1 of the 3 make-up lessons can be used for vacation. During the months of July and August, no make-up lessons are offered.
  • Cancelled lessons are non-refundable.
  • Two weeks notice is required when terminating lessons.
  • A minimum of 8 hours notice must be given in order to provide a make-up lesson for illness.
  • If teachers miss a lesson due to illness or extreme weather conditions, etc, the teacher will contact you to reschedule.  These lessons are non-refundable.
  • In the event that a teacher arrives at a home at the scheduled time and the student is not there, the teacher will wait half of the length of the lesson before leaving.  If the student shows up within that time, the teacher will teach the remainder of the lesson.  Otherwise, the lesson is considered a “no-show”  and will not be reimbursed or rescheduled.
  • Due to the nature of travelling between student’s homes, please expect teachers to arrive 5 – 7 minutes on either side of the lesson time.  Road conditions and situations are often unpredictable.
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